Zero Lost Keys, Hours Saved: Key Management for a Luxury High-Rise Condominium

As a luxury oceanfront condominium with 110 residences, The Corniche regularly requires access to units for maintenance, contractor visits, housekeeping services, and emergency situations. Traditionally, this meant the association was responsible for storing and handing out unit keys, creating both administrative work and significant liability risks.

Once a key left the front desk, there was limited visibility into who had it and when it would be returned. Lost keys not only created costs for the association but also raised concerns among homeowners about the security of their properties. At the same time, staff spent valuable time manually managing key exchanges, particularly during the busy season when up to 40 transactions could take place each day.

To reduce liability and improve efficiency, The Corniche installed a 120-slot ecos systems key cabinet. The solution was designed to put control back into the hands of homeowners while providing a secure and fully traceable process for key access.

Homeowners can manage access through separate credentials for family members, guests, and contractors, eliminating the need for staff involvement in day-to-day key handovers. Every key withdrawal and return is automatically recorded, while real-time notifications provide immediate visibility into key activity.

The web-based software, secure slot monitoring, and multilingual user interface made the system easy to manage and easy for residents to use, regardless of age or technical experience. Adoption across the community was seamless, including among older residents.

More than two years after installation, The Corniche has experienced zero lost keys and zero technical issues. Every key movement is fully tracked and recorded, giving homeowners complete visibility into who accessed a key and when, while providing the association with a reliable and secure process for managing access.

The self-service approach has also significantly reduced the workload for staff. Instead of manually issuing and collecting keys throughout the day, employees can focus on higher-value tasks, saving an estimated one to two hours per day. Even during peak season, when up to 40 key transactions take place daily, the system continues to operate reliably and efficiently.

Beyond the operational benefits, Campbell Property Management values the cabinet's robust build quality, secure key retention, and the responsiveness of the ecos systems support team. The web-based platform also allows administrators to manage access remotely without requiring a dedicated on-site computer, simplifying day-to-day operations.

Key results:
•    Zero lost keys since installation
•    Approximately 1-2 staff hours saved per day
•    Up to 40 key transactions managed daily during peak season
•    Real-time notifications for all key activity
•    Reduced liability for the association
•    Easy adoption by residents of all ages and backgrounds