ServiceNow is the digital workflow platform enterprises use to run IT, operations and service management from one place. Connecting ecos key cabinets and lockers to ServiceNow turns what happens at the cabinet — faults, tickets, and usage — into live data and actionable tickets in the tools your teams already use, so your tools, equipment, and consumables are never tracked in isolation.
GENERAL INTEGRATION
ecos and ServiceNow are linked through the ServiceNow API. ecos matches the items it holds to your ServiceNow records using shared article numbers, then keeps fault reports, tickets and usage data flowing automatically between the cabinet or locker and your ServiceNow instance.
How it works
Configure the ServiceNow API connection — the instance URL and the credentials or token that let ecos webman authenticate.
Map ecos items to their ServiceNow records by article number, so both systems refer to the same tools and consumables.
Support tickets and utilization reports are generated in ServiceNow directly from ecos activity.
Key Features
Asset utilization reporting
ecos feeds usage data back into ServiceNow so you can see how hard each asset is working — for example, that a particular drill is in use 90% of the time — helping you plan maintenance, replacements and purchasing.
Fault reporting from the cabinet
When something is damaged or a consumable is running out, a user can log the problem right at the ecos terminal. The message passes into ServiceNow immediately, so the right team sees the fault the moment it is raised.
Automatic ticket creation
Those fault reports become structured support tickets in ServiceNow without anyone re-keying them, routing each issue into your normal incident workflow for triage and resolution.
One workflow for stock, faults, tickets and usage.
Give your teams instant fault reporting, automatic ticketing and clear utilization insight — all inside ServiceNow, with no separate system to maintain.
