Our services

Global service teams keep everyone up and running

Next-generation service

We continuously look for new ways to improve ecos products. Technology, design, and especially in our service capabilities. Our new “Hybrid Solutions” and “Rent – Service Only” models now include ecos care, our comprehensive, worry-free support package that includes a mobile management app.

ecossystems_service_so_sind_ihre_Systeme_immer_einsatzbereit_servicetechniker_fachanlage

ecos Care

Telephone support (Mo - Fr 8am - 5pm)*
Access to online help center (user guides, how-to videos, release notes)
Software updates & upgrades
Remote maintenance via remote access
Training of new employees (by phone)
20 % discount on spare parts

*Note: If the systems are On-Premise then “Telephone support” needs to be purchased

ecos Care Plus

Includes all ecos Care plan services
24-hour telephone & remote service
Warranty parts coverage for all ecos systems hardware*
Outbound & inbound express delivery

*Notes: Defective parts must be returned for evaluation. Extended warranty purchased after two years includes a $500 reactivation fee. Does not include 3rd party software or hardware costs, or full system hardware upgrades.

ecos Care Pro

Includes all ecos Care Plus services
Proactive part & usage diagnostics
Process consultancy services
Annual retraining and advanced training
Annual onsite visit for ecos systems hardware maintenance*

*Note: Does not include 3rd party software or hardware costs, or full system hardware upgrades.

Startup support

Our products are quick and easy to install yourself, usually without IT support, and ready for immediate use. We support our customers from purchase through delivery to full operation.

2-year warranty on all systems

Whether key cabinet, locker system, or terminal, we’ve designed and consistently updated all ecos systems security to the highest quality.

5-year warranty on ID plugs

The plugs in our key cabinets are designed for regular, long-term use.

By industries

By use case