IT Support Team Leader (m/f/d)
Location: Babenhäuser Straße 50, 63762 Großostheim
Company: ecos systems GmbH
Company: ecos systems GmbH
Overview of Job Posting
Salary: €55,000.00 – €70,000.00 per year
Job Description:
ecos systems makes organizations more secure, leaner, and faster.
With our cutting-edge solutions, we enable companies to intelligently manage keys, vehicles, tools, spaces, and employees and visitors.
With our cutting-edge solutions, we enable companies to intelligently manage keys, vehicles, tools, spaces, and employees and visitors.
We combine hardware (electronic key cabinets, smart lockers, terminals) with powerful web-based software to create a system that reduces complexity and automates processes.
We’re now looking for you to lead our support department as a team leader.
Your Responsibilities
- Operational management of support
- Ensuring that customer inquiries are handled quickly and effectively
- Escalation management for complex or critical support cases
- Ensuring compliance with Service Level Agreements (SLAs)
- Leading the support team
- Planning and conducting training sessions
- Supporting support staff in their day-to-day operations
- Implementing and further developing tools and support systems
- Maintaining our knowledge base
- Continuously optimizing support processes
- Analyzing relevant metrics and preparing reports for management (e.g., response times, ticket volume, customer satisfaction)
- Optional participation in the further development of the ISO 27001 Information Security Management System (ISMS)—with the potential to assume responsibility for managing or further developing the ISMS in the future
What You Bring to the Table
- Completed vocational training as an IT specialist (m/f/d) or a successfully completed degree in computer science or a comparable IT field
- Several years of experience in IT support (1st–3rd level), ideally with leadership experience
- Experience working with ticket systems and IT service processes
- Basic understanding of IT infrastructure
- A structured, solution-oriented, and responsible approach to work
- Strong communication and teamwork skills
- High level of customer and service orientation
- Native-level German
- English proficiency should be at the B2 level to support our international customers
- Experience or knowledge in the field of ISMS / ISO 27001 is a plus
Here’s what you can look forward to
- An attractive salary and fair career advancement opportunities
- Establishing and further developing a modern IT support system
- Training opportunities in IT, IT security, and process management
- Flat hierarchies and quick decision-making processes
- A motivated team and exciting technical challenges
- Working with modern technologies and exciting use cases
- Company-sponsored continuing education
- Free coffee and fruit
- Working with state-of-the-art technologies
Job Type: Full-time
Work Location: On-site