Our Services
That way your systems
are always ready for use
are always ready for use
Our Services
The new generation of services
With advancing digitalization, the technical complexity and security requirements of our electronic key cabinet, electronic locker system, and terminals are also constantly growing. To meet these dynamic demands, we have created new dimensions in the area of services: With the “hybrid solutions” and “rent – service only” models, you now also get our worry-free package ‘ecos care’ included. State-of-the-art technologies and flexible financing ensure an improved user experience.
Telephone & Online
- Available from 8 am to 5 pm
- Support with questions about
software & hardware and usage - Software updates
- Follow-up training, if necessary
All Inclusive
In addition to Telephone & Online:
- Annual on-site maintenance
- Free spare parts
- Discount on rides
High availability
In addition to Telephone & Online:
- Annual on-site maintenance
- Free spare parts
- Discount on rides
- 4 hours reaction time
- Deployment possible on the next working day
Our service promises
Autonomy – Guarantee
Our philosophy is to offer all our customers the greatest possible autonomy and simplicity. For this reason, our products are quick and easy to install, and can then be used immediately.
Startup Support
We accompany our customers all the way to productive operation and advise you on the correct use. As important nodes in your organization, we know that they have to function reliably every day.
2 years warranty on all systems
Whether a key cabinet, locker system or terminal, all ecos systems are consistently designed for security and the highest quality.
5 years warranty on ID plugs
The plugs in our key cabinets are designed for frequent and long-term use. We underline this with our 5-year warranty on all ID plugs.
Do you still have questions about our service models?
We are happy to be there for you! – Also within our software ecos webman2.
