Integration into the customer’s system
Several electronic drawer systems of the ecos drawer type were able to meet Avis’ requirements. The ecos API, which enabled a seamless connection to the existing reservation system, was decisive for this. The barcode reader and terminal of Avis on the one hand and the system control of the ecos specialist system on the other could be connected with a bidirectional data transfer via SOAP.
Thanks to the successful integration, the handling of the reservation system for employees changed only slightly:
The process for employees:
Customer reservations are entered into the existing AVIS System as usual. What is new here is the assignment of the vehicle key to an ecos drawer in the key issuing area.
An envelope with the customer’s reservation data is then printed out and the vehicle key is packed in it. The automatically generated barcode on the envelope can be scanned at the system…
… whereupon the electronic drawer of the system assigned to the reservation opens automatically. The vehicle key and envelope are placed in this drawer until the customer collects the vehicle.
The process for customers:
Upon arrival, they scan their driving licence at the barcode terminal. The confirmation of their identity automatically opens the drawer of their assigned locker…
…and they can take out their vehicle key together with the envelope. The now empty drawer is then released for the next reservation.
electronic driving licence control for each vehicle key
The integration of the ecos systems into the established reservation system of Avis could be implemented seamlessly thanks to the ecos API. With only minor changes in the daily process, employees can now perform their tasks even more efficiently.
In particular, the support system of the rental car company has been noticeably relieved. The automated driver’s licence check integrated in the property management system and the intuitive operating options ensure simple and time-saving working methods.
There has also been a noticeable reduction in waiting times. The main reason for this is the time-delayed and contactless handover of vehicle keys, which is made possible by the automated processes of the key management system. This means that employees and customers do not have to wait for each other and peak times are effectively relieved.
Customers in the premium area of Avis Preferred now have even faster and more exclusive access to their services thanks to the electronic key issuing system.