Global Customer Service

 

Our service models - your investment security

Electronic management systems from ecos systems are installed in more than 50 countries worldwide. Thousands of our systems are in daily use worldwide, from small key cabinets to large specialist systems with lockers and drawers. We provide worldwide service and support. 

Our innovative service models

ecos care

  • Software-as-a-Service
  • LTE-Communication
  • Upgrade service
  • Phone service

ecos care plus

  • contains all the features of the "ecos care" package
  • includes all spare parts
  • includes all repairs

ecos rent

  • includes all the features of the "ecos care plus" package
  • monthly rent

With the service modules ecos care, ecos care plus and the rental variant ecos rent, your investments are transparent and calculable for many years to come. The use of state-of-the-art technologies increases the availability of your systems and speeds up service and repair operations.

  Our classic maintenance options:

  • telephone maintenance contract
    • Telephone service (on weekdays from 8.00 to 18.00)
    • Upgradeservice
    • remote access and training
  • Full service maintenance contract includes all services of the telephone service maintenance contract and in addition still
    • 1 maintenance per year of the system on site
    • 20% discount on all spare parts
    • 20% discount on all repairs
  • High availability maintenance contract contains all services of the full service maintenance contract and additionally also
    • 4 hours response time

Financing made to measure

We offer financing tailored to your needs for all our systems. You can lease or rent our systems.

Leasing

All our systems can be financed through partner companies. We normally offer 3 or 4 year leasing periods. Services are not included in these leasing offers. If you are interested, we will be happy to make you an offer. Please ask your respective sales consultant.

Rent

For all our key management systems we offer the rental model ecos rent. A monthly rent is due, there are no further costs. This offer includes the ecos care plus service module. The costs for you are fixed and calculable. We ensure the availability of your keys at all times. The minimum term is 2 years and is automatically extended by a further two years. If you are interested, we will be happy to make you an offer. Please ask your respective sales consultant.

Guarantee

guarantee ecos systems gives a guarantee of 2 years on all systems. We are aware of the quality of our systems and vouch for it. We therefore give a 5-year guarantee on the ID plugs that are particularly frequently used.   

Support

ecos systems offers technical support for all systems via our contact form, directly by e-mail or by telephone. Our international sales partners and service teams are also available on site for your enquiries. Find out more about our "ecos care" service program for regular maintenance and updating of the hardware and software of your ecos systems security systems.

Support

A support request can also be made online directly from the ecos webman application program (link software with screen to support request). This online ticketing system sends the version number and the serial number of the affected system together with the relevant question or problem to our support. This increases the support quality and support speed and makes troubleshooting easier.

Phone: +49 (0) 60 26 99 88 2- 22
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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